Salesforce, a giant in the CRM scene, holds about thirty-one percent of the entire market share. This makes it a top pick for many. But you can’t help but wonder if NetSuite is the better choice for your business.
For NetSuite vs Salesforce, making the right choice is crucial. It helps you save money by avoiding features you don’t need.
So, let’s discover which software will bring the most value to your business. Keep reading to make an informed decision that could give you an advantage in the business world.
Understanding NetSuite and Salesforce
When picking a customer relationship management (CRM) solution for your business, you’ve got options. Two giants in the field are NetSuite software and Salesforce.
NetSuite CRM, part of NetSuite ERP, offers a complete view of the customer lifecycle. From your initial engagement to support and renewals, NetSuite covers it all. Primarily, it serves mid-sized businesses.
On the flip side, Salesforce helps manage customer details and interactions. It’s known for predicting sales, tracking opportunities, and managing services.
NetSuite vs Salesforce: Differences
NetSuite is a whole enterprise resource planning (ERP) system. It’s great at mixing financial details and helpful for a wider view of your business activities.
Salesforce focuses on CRM and is detailed in that area. But it can be pricier, which might be tough for smaller businesses to manage.
Gauging Costs
In the case of NetSuite, pricing is quite discreet. You must contact them directly to get a quote. Anecdotal evidence puts pricing anywhere between $10,000 and $100,000.
Salesforce, however, offers a range of prices. It depends on the number of users and modules you purchase. Plans start at $25 per user per month.
What Users Say
Reviews are a great way to understand what users experience while using these platforms. NetSuite users appreciate its flexibility and customization potential. However, users cite a steep learning curve and find custom reports tedious.
Salesforce users like its pipeline management and customizable dashboards. However, the pricing structure and technical complexity were consistent drawbacks.
Training and Support
NetSuite offers SuiteTraining. It includes guided classes, self-learning, and certification programs. This covers webinars, training videos, interactive sessions, and on-demand learning.
Likewise, Salesforce educates its customers through Trailhead. This unique learning platform lets users embark on educational journeys and earn achievement badges.
Storage
NetSuite’s storage policy is flexible. While there’s no set limit, it can change depending on your license terms. Larger businesses with extensive storage requirements may need to consider this aspect.
Salesforce operates on a tiered data storage model. You get ‘file storage’ for your documents and ‘data storage’ for records.
The more people you have, the more space you get. If you need more, you can always buy extra.
The Right Software for Your Business Goals
Selecting the right CRM and ERP solution is crucial for growing your business. The choice between NetSuite vs Salesforce ultimately hinges on your needs, budget, and team adaptability. Whether you pick NetSuite or Salesforce, both systems can make business processes smoother.
You’ll find other tools to power your business in our blog. Read our articles for more advice to stay ahead in the digital race.